Terms & Conditions

1. The Goods

1.1 We guarantee that the Goods shall:

1.1.1 Conform with the ordered specification.

1.1.2 Comply with all applicable statutory and regulatory requirements for selling the goods in the United Kingdom.

1.1.3 This warranty does not apply to any defects in the Goods arising from fair wear and tear, wilful damage, accident or negligence (by you or a third party).

1.1.4 We will take reasonable procedures to ensure that your order arrives in good condition.

1.1.5 To maintain Goods quality after delivery, it is your responsibility to ensure that you store your goods in a suitable location. Note that kiln dried firewood fuel in all its forms does not tolerate damp storage conditions. Goods received after delivery is recommended be stored in under covered premises.

1.1.6 Any images of our products are for illustrative purposes only. Although we make every effort to display out products accurately, we cannot guarantee that the products accurately reflect them. The products you order may vary from any images you have seen on our website or on any other advertising.

1.1.7 General product description: Kiln dried firewood certified ( average 10-20% ) MC. Log length 25cm (+/- 2cm) / 9.8” (+/- 1”) . Log diameter 90% with diameter between 80mm and 150mm measured across the widest edge. Up to 2% from the total volume wood borers (marks of insects) allowed. FSC Certified​. Origin - EU.

2. Basis of sale

2.1 These Terms and Conditions set out the entire relationship between Buy Firewood Direct Limited and you the customer for the sale of Goods. Please ensure that you read and understand these Terms and Conditions as these Terms are binding upon placement of enquiry. 
2.2 In the event of an error or omission on the website, material or not, we reserve the right to amend or cancel any order in to resolve the issue.
2.3 In the event a customer becomes aware of an error or omission on the website, they will contact us immediately to inform us of the error.
2.4 Any samples, drawings, specification or advertising that appear on this site or in any marketing material are provided to give you an approximation of the goods they represent. They do not form part of the contract between the two parties.
2.5 You are considered to have placed an order and entered a binding contract with Buy Firewood Direct Limited when you have;
2.5.1    Ticked that you have accepted the Terms and Conditions including Delivery terms and
2.5.2    You have made payment for the goods ordered.
2.6 On completion of your order you will be issued with an order number. Once an order has been placed the goods are automatically consigned for delivery to the shipping address you have provided. Goods are normally dispatched on the same working day as the order is placed.

3. Cancellation

3.1. If you are a consumer you have a legal right to cancel your contract between the time of Purchase and within 14 days of receiving your goods.

3.2. You do not need to give any reason for cancelling your contract nor will you have to pay a penalty.

3.3 You cannot cancel your goods if they are perishable.

3.4 To cancel your contract, you must contact us in writing by sending an email to sales@buyfirewooddirect.co.uk .

3.5 Where goods have already been dispatched, they must be returned in perfect condition, unused and in the original packaging.

3.6 If you cancel your contract with us, you are responsible for returning the goods and covering any expenses incurred in doing so. You will receive a full refund within 30 days of cancelling your order, minus a maximum of £40 for restocking fee, which will be a true representation of our losses.

3.7 If you have returned the products because they are faulty, you will receive a full refund within 30 days of returning your order, and you will not be charged a restocking fee. We will also reimburse you for the cost of the return shipment, to a maximum of £40.

3.8 Please note that we do not have an exchange policy.

4. Delivery

4.1    The contract between Buy Firewood Direct Limited and the customer will be deemed to be fulfilled on delivery of your order in good condition. Where the order is not delivered in good condition, the contract between Buy Firewood Direct Limited and the customer will be deemed to be fulfilled, upon receipt by the customer of any refund due to them, as a function of the customer having notified Buy Firewood Direct Limited of any damage to the order, in accordance with these Terms and Conditions.
4.2    The goods will be considered to be delivered in a fit state where you, the customer, has signed the delivery note confirming the safe delivery of the order.
4.3    Where the customer has waived their right to inspect the state of goods by requesting delivery without a signature, the contract will be seen as completed, regardless of the actual state of goods. Delivery will be deemed to have been made at the time stated on the delivery note.
4.4    We use a 3rd party haulier to deliver all our orders. Any liability arising from the delivery process lies strictly with the haulier.
4.5    All pallet firewood deliveries are delivered to the kerb-side. While our delivery company will normally go to great lengths to ensure that your delivery is placed where you require it, the contract between yourself and Buy Firewood Direct Limited includes delivery to kerb-side only. Please ensure that you have the means to move the pallet(s) and their goods from the kerb-side to a suitable storage location. Please visit our delivery page to see the required access conditions for deliveries.
4.6 Free delivery means delivery costs are included in the final price.
4.7 Free delivery applies to a selected postcodes only.
4.8 Surcharges applies to a 'non free delivery postcodes'.

5. Damage during the Delivery Process

5.1 Where your order has received some level of damage in transit it is imperative that you mark what damage has occurred on the delivery note that the driver provides. Buy Firewood Direct Limited will only refund for the amount of product that is lost/unusable and/or in cases where the bag has significant damage, for example over 20 % loss of product.
5.2 Where damages have been indicated on the delivery note, Buy Firewood Direct Limited will refund you the value of the goods lost or rendered unusable. Buy Firewood Direct Limited is unable to add replacements to future orders.
5.3 Where damages are not indicated on the delivery note Buy Firewood Direct Limited is not able to offer any refund where the customer could reasonably have been expected to have noticed the damages after a visual inspection of the order, or where the customer requested an unattended delivery (delivery without signature).
5.4 If there are damages on an order that were not signed off on a delivery note and that could not reasonably have been discovered by a visual inspection of the order on delivery, then the customer may apply for a refund for the damages provided they are able to:
5.4.1 Provide evidence of the damage in photographic form
5.4.2    Provide evidence that the damage could not have been reasonably discovered by a visual inspection of the goods on delivery;
5.4.3    Provide notification of the damages to Buy Firewood Direct Limited within 24 hours of the delivery.

6. Delivery timeframe
6.1 We provide guidelines as to the expected delivery schedule of the relative delivery services offered by Buy Firewood Direct Limited. Please note that in all cases the timeframes given are guides only. Buy Firewood Direct Limited will not be held liable, if for whatever reason, a delivery does not arrive within an expected period.
6.2 Standard Economy Delivery – Orders placed on a standard delivery basis for delivery within mainland England and Wales will typically arrive on the third or fourth working day, working day, including the day of dispatch. Exclusions applies, for full details please visit our delivery page. 
6.3 Guaranteed Delivery Date – orders placed on Next Day delivery will be delivered the next working day after the day of dispatch. During peak periods (Christmas, etc) when the delivery page indicates our reduced service, the Guaranteed Delivery Day service will operate as a premium service with delivery within 2 working days of dispatch.
6.4    Buy Firewood Direct Limited is unable to accept and fulfill any specific delivery date requested in the delivery notes. Where a customer requests delivery on a specific day in the delivery notes we will pass this request on to the hauliers, but the order will still be delivered as per our standard terms for that delivery service. Where a delivery is made contrary to the request in the delivery notes with respect to a specified day of delivery, Buy Firewood Direct Limited will entertain no liability for failing to comply with that request.
6.2 Normal delivery times are between 9am and 6pm.
6.3 It is your solely responsibility to ensure that there is suitable access to the delivery place. Where a delivery is attempted but is unable to complete due to a lack of access that you could have reasonably been expected to anticipate, we will charge a re-delivery fee of at least £35 + VAT + surcharges if applicable per 1 pallet.
6.4 All goods must be checked on arrival and delivery paperwork signed unless prior agreement has been made with the delivery company to leave the goods at the property at which point these will be left at the customer’s risk.
6.5 Buy Firewood Direct Limited disclaims all liability from any damage and or death to any property and or person that may occur during the delivery process. Any liability for any damages that may occur during the delivery process lie strictly with our haulier.

7. VAT liability of fuel and power

7.1 It is your responsibility to ensure that the VAT rate you use on your order is appropriate for your intended use. Buy Firewood Direct Limited will not be held responsible for the incorrect application of a VAT rate by a customer. For full details please follow to HMRC; notice 701/19.
7.2 It is your responsibility to ensure that you understand the legislation, by agreeing to our website terms and conditions you certify that you order is compliant with the relevant legislation.
7.3 VAT on domestic solid fuel is levied at either the reduced rate or standard rate of VAT (20%)
7.4 The rate of VAT levied on sales of fuel products is subject to the intended use of those products. For full details of the relevant laws please see HMRC Reference: Notice 701/19 (August 2010). A guide to the appropriate rate is given below. Please note that we will not be held responsible for the incorrect application of a VAT rate to your order. We will not be held responsible for inaccuracies in the advice tabled below.
7.5 Intended use: Fuel
7.6 Fuel supplies for domestic use incur VAT at the reduced rate of 5%. Business customers may apply the reduced rate for some deliveries provided they satisfy the requirements in the Legislation. Where Business customers do not satisfy these requirements they are obliged to pay the standard rate (20%) of VAT.
7.7 Intended Use: Other
7.7.1 All other supplies are made at the standard rate (20%) of VAT.

Terms of Website Use

www.buyfirewooddirect.co.uk  (“our site”), is operated by Buy Firewood Direct Limited (“We” or “Us”). We are registered in England and Wales under company number 08886818 with our registered office at Suit 301 Lester House Business Centre, 21 Broad Street, Bury, BL9 0DA, England.
This page (together with the documents referred to on it) tells you the terms of use on which you may make use of our site as a guest or a registered user, tells you the terms of sale and terms of delivery.
1.1 You do not need to register to view our site, however, in order to make and order you must register with us by completing the online enquiry form on our site which registration is subject to certain eligibility requirements. In either event, visiting our site or by completing the online enquiry form it will be deemed that you have read and, agreed to abide by, these terms and conditions.
1.2 Access to our site is permitted on a temporary basis, and we reserve the right to withdraw or amend the service we provide on our site without notice (see below). We will not be liable if for any reason our site is unavailable at any time or for any period.
1.3 If you choose, or you are provided with, a user identification code, password or any other piece of information as part of our security procedures, you must treat such information as confidential, and you must not disclose it to any third party. We have the right to disable any user identification code or password, whether chosen by you or allocated by us, at any time, if in our opinion you have failed to comply with any of the provisions of these terms of use.
1.4 You are responsible for making all arrangements necessary for you to have access to our site. You are also responsible for ensuring that all persons who access our site through your internet connection are aware of these terms, and that they comply with them.
2.1 We are the owner or the licensee of all intellectual property rights in our site, and in the material published on it. Those works are protected by copyright laws and treaties around the world. All such rights are reserved.
2.2 You may print off one copy, and may download extracts, of any page(s) from our site for your personal reference and you may draw the attention of others to material posted on our site.
2.3 You must not modify the paper or digital copies of any materials you have printed off or downloaded in any way, and you must not use any illustrations, photographs, video or audio sequences or any graphics separately from any accompanying text.
2.4 Our status as the authors of material on our site must always be acknowledged.
2.5 You must not use any part of the materials on our site for commercial purposes without obtaining a license to do so from us or our licensors.
2.6 If you print off, copy or download any part of our site in breach of these terms of use, your right to use our site will cease immediately and you must, at our option, return or destroy any copies of the materials you have made.
3.1 Commentary and other materials posted on our site are not intended to amount to advice on which reliance should be placed. We therefore disclaim all liability and responsibility arising from any reliance placed on such materials by any guest or registered user, or by anyone who may be informed of any of its contents.
4.1 We aim to update our site regularly, and may change the content at any time. If the need arises, we may suspend access to our site, or close it indefinitely. Any of the material on our site may be out of date at any given time, and we are under no obligation to update such material.
5. Limitation liability
5.1 If either party fails to comply with these terms, neither of us shall be responsible for any losses that the other suffers as a result, except for those losses which are a foreseeable consequence of the failure to comply with these Terms.
5.2 Neither of Us shall be responsible for losses that result from our failure to comply with these terms including, but not limited to losses that fall into the following categories: loss of income or revenue; loss of business; loss of profits or contracts; loss of anticipated savings; loss of data; loss of goodwill; wasted management or office time; and damages to property or persons that may occur during the delivery.
5.3 This does not affect our liability for death or personal injury arising from our negligence, nor our liability for fraudulent misrepresentation or misrepresentation as to a fundamental matter, nor any other liability which cannot be excluded or limited under applicable law. Any breach of the obligations implied by section 12 of the Sale of Goods Act 1979 or Section 2 of the Supply of Goods and Services Act 1982; or Losses for which it is prohibited by section 7 of the Consumer Protection Act 1987 to limit liability; or Any other matter for which it would be illegal or unlawful for us to exclude or attempt to exclude our liability.
6.1 We process information about you in accordance with our privacy policy  By using our site, you consent to such processing and you warrant that all data provided by you, whether as part of the registration process or otherwise, is complete, true, accurate and not misleading in any way.
7.1 By agreeing to these terms you undertake that you will act in good faith and that you will not act in any manner that is or could be perceived as illegal or unethical.
7.2 Any perceived fraud, scam, unethical or illegal activity of any sort conducted through our website by any person will result in their accounts being terminated without notice and with immediate effect.
8.1 You must not misuse our site by knowingly introducing viruses, trojans, worms, logic bombs or other material which is malicious or technologically harmful. You must not attempt to gain unauthorised access to our site, the server on which our site is stored or any server, computer or database connected to our site. You must not attack our site via a denial-of-service attack or a distributed denial-of service attack.
8.2 By breaching this provision, you would commit a criminal offence under the Computer Misuse Act 1990. We will report any such breach to the relevant law enforcement authorities and we will co-operate with those authorities by disclosing your identity to them. In the event of such a breach, your right to use our site will cease immediately.
8.3 We will not be liable for any loss or damage caused by a distributed denial-of-service attack, viruses or other technologically harmful material that may infect your computer equipment, computer programs, data or other proprietary material due to your use of our site or to your downloading of any material posted on it, or on any website linked to it.
9.1 You may link to our home page, provided you do so in a way that is fair and legal and does not damage our reputation or take advantage of it, but you must not establish a link in such a way as to suggest any form of association, approval or endorsement on our part where none exists.
9.2 You must not establish a link from any website that is not owned by you.
9.3 Our site must not be framed on any other site, nor may you create a link to any part of our site other than the home page. We reserve the right to withdraw linking permission without notice.
9.4 If you wish to make any use of material on our site other than that set out above, please address your request to sales@buyfirewooddirect.co.uk.
10.1 The English courts will have exclusive jurisdiction over any claim arising from, or related to our site although we retain the right to bring proceedings against you for breach of these conditions in your country of residence or any other relevant country.
10.2 These terms of use and any dispute or claim arising out of or in connection with them or their subject matter or formation (including non-contractual disputes or claims) shall be governed by and construed in accordance with the law of England and Wales.
11.1 We may revise these terms of use at any time by amending this page. You are expected to check this page from time to time to take notice of any changes we made, as they are binding on you. Some of the provisions contained in these terms of use may also be superseded by provisions or notices published elsewhere on our site.
12.1 If you have any concerns about material which appears on our site, please contact sales@buyfirewooddirect.co.uk.
12.2 Thank you for visiting our site