.Our standard delivery method is kerb-side delivery, which is free to most UK postcodes.
Unless specified otherwise, Your order will be delivered 3-5 days after the order dispatch, with most orders being delivered within 72 hours of the dispatch day. Delivery times are Monday-Friday, 8am-8pm.
In exceptional circumstances, delivery may take longer if the depots have a staff shortage due to COVID-19. These are difficult times for businesses and we can assure you that everyone is working hard to provide you with the best service possible. Now that more people are ordering online, extra pressure has been placed on all the delivery networks.
Your Firewood Delivery
Day 1: After making your purchase, the crate will travel to your nearest local delivery depot on the same day (PM hours) or the following day.
Day 2-Day 5: The crate is delivered from the depot to your home address. Once the crate has been allocated, we will text you the Tracking ID to your mobile so that you can check the progress of your delivery. You will be called by the driver shortly before the crate’s arrival.
When Does My Order Arrive?
We ensure that 80% of orders are completed 3 days after the purchase. For example, if you make your order before 1pm on Monday, the order will arrive on Thursday. If you are not in when the delivery arrives, the driver will leave the pallet safely, if possible.
Order Placed – Delivery Days
Monday (by 3pm) – Wednesday, Thursday, Friday, Monday
Tuesday (by 3pm) – Thursday, Friday, Monday, Tuesday
Wednesday (by 3pm) – Friday, Monday, Tuesday, Wednesday
Thursday (by 3pm) – Monday, Tuesday, Wednesday, Thursday
Friday (by 3pm) – Tuesday, Wednesday, Thursday, Friday
Saturday (at any time)- Wednesday, Thursday, Friday, Monday
Sunday (at any time)- Wednesday, Thursday, Friday, Monday
General Requirements of Kerb-side Delivery
Your firewood is delivered on a vehicle that needs clearance of 3.8m in height, 2.8m in width and 11m in length (incl. taillight ) in order to access your property. Please ensure that your delivery area is large enough to accommodate this size of the vehicle.
The surface of the area should be level, not on a slope, and made of sturdy material, rather than grass. We cannot deliver pallets if the access road offers a smaller clearance space than is required, so ensure that the access roads all adhere to these specifications on the day of delivery. It is your responsibility to do so.
All of our deliveries are kerbside. It is up to the driver’s discretion to move your pallet elsewhere. A hard and even surface will be required in all cases where further pallet handling is required. There will be a redelivery charge of 40.00 and delivery surcharges where they are applicable/per crate for every additional delivery attempt when there has been no one there to receive the delivery or the delivery cannot be left safely! It is your responsibility to ensure that the delivery point is suitable when placing your order, as per the given instructions. Please contact us if you have any questions about this. For a short video presentation on how your palletized goods are delivered, please click here: https://www.youtube.com/watch?v=ffcnT5IvQaY
Adding Delivery Comments
During the checkout process, please inform us of any delivery preferences you may have in terms of where you would like us to leave your firewood. Please take note that we are contracted to deliver to the kerbside of properties. It is down to the driver’s discretion whether they leave the pallets elsewhere, so it’s down to them whether or not deliveries will be made to other locations on your property.
South West Wales & Central Scottish Fringe – £10.00
East Central Scotland – £14.00
North & North East Scotland – £24.00
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