Buy Firewood Direct Ltd has been operating in the UK since 2014, serving more than 15,000 customers and fulfilling thousands of home deliveries each year, and we now have our own warehousing facilities in Dublin. We are represented by a direct manufacturer with more than 15 years’ experience in kiln dried hardwood firewood manufacturing.
We offers top assortment of Woodsure accredited kiln dried wood fuel online, with a fast 2-3 day free nationwide kerbside delivery from stocks.
The Largest Assortment & Free 48-hour Delivery
We stock 3 sizes of neatly hand-stacked crates: 0.8, 1.25, 1.6. There are also two options for netted kiln dried logs: 40 nets and 80 nets. They are available in Ash, Ash & Oak, Oak, Birch, as well as mixed hardwoods species. Our prices are inclusive of 5 % VAT and free 2-3 day Nationwide Delivery. So buy your kiln dried logs direct from the manufacturer and save your money today!
Full page about us here.
Frequently Asked Questions
Here are some FAQs which relate to both our products and our delivery service. If your question has not been answered here, then contact our team by email or phone.
Q. Why should I purchase my firewood from your company?
A. We provide the very highest quality kiln dried hardwood and it is available at a competitive price. Currently, it is at the best market price for retail customers. We manage the entire process, from forest to fireplace, so we have full involvement with all of the quality control procedures and are, therefore, able to guarantee the product’s quality and provide an exceptional service at each stage
Q. What occurs after I purchase my firewood from your company?
A. As soon as you have made your purchase transaction, you will receive two emails from us that confirm both your order and your transaction.
Then, your order will be selected for dispatch. This usually happens on the same day – depending on the time of day that your order is received (the earlier the better). After the handling phase, you will receive a text message from us that confirms the delivery date. It also includes a tracking number so that you can track your consignment.
help & Support
Our sales service team are here to help you.
For general enquries you have 2 options how to contact us:
- Call our customer services during office hours – Tel: 0191 500 9954 Open from 9am till 5pm Monday to Friday
- email us to firstname.lastname@example.org ( we guaranty reply within 2 business hours)
If you don’t have your tracking ID and would like to check the status of your order, please email us stating your order number.
If you have your tracking ID, you can track your delivery, use Track your order page.
Track Your Delivery
To track your delivery, go to https://track2.palletways.com/ and enter the 11 digit Tracking ID. Or call 01543418000.