Getting Your Firewood Delivered
Please note, that due to high volume of pallet deliveries in UK's hubs & dc's during next 4 weeks, total delivery time may be prolonged by extra 1-2 business days.
Christmas Delivery and Opening Times
The festive period is our peak period for deliveries and due to this, deliveries might take a little longer than usual.
We anticipate over 70% of deliveries to be completed by the 3rd working day (including day of order), 80% by the 4th working day and over 95% of deliveries completed by the 5th working day.
See the following table for anticipated delivery lead times
|Order Date||Standard Economy|
| Christmas Order Cut Off |
Day 1 You make purchase- either same day PM hours or the following day your crate will travel to your nearest local delivery depot.
Day 2 - Day 4 From here the crate is delivered to your home address. When allocated we will send you Tracking ID to your mobile number that you can use checking the delivery progress. The driver will call you shortly before arrival.
|Monday (by 13.00)||Wednesday, Thursday, Friday|
|Tuesday (by 13.00)||Thursday, Friday, Monday|
|Wednesday (by 13.00)||Friday, Monday, Tuesday|
|Thursday (by 13.00)||Monday, Tuesday, Wednesday|
|Friday (by 13.00)||Tuesday, Wednesday, Thursday|
|Saturday (any time)||Wednesday, Thursday, Friday|
|Sunday (any time)||Wednesday, Thursday, Friday|
HERE ARE YOUR OPTIONS WHEN IT COMES TO FIREWOOD DELIVERIES
STANDARD DELIVERY OPTION
Deliveries made within 2 – 4 working days
Delivery timeslot: 8am – 6pm
If we receive your order by 1pm on a working day, we will guarantee same day dispatch. The vast majority of orders are delivered within 3 days of dispatch, but this can depend on your location. Choosing this option requires you to be flexible about your delivery time, as we cannot 100% guarantee a precise firewood delivery date or time.
PREFERRED DELIVERY DAY OPTION ( PLEASE NOTE, THIS OPTION IS DISABLED FROM 5.12.2019- 6.01.2020)
Deliveries made on day of your choosing
Delivery timeslot: 8am – 6pm
This option is ideal if you want your firewood delivered on a specific day of the working week. Please note that this option carries a £15 surcharge per pallet. To select your preferred delivery day, please use the calendar to choose your most suitable date for your crate to arrive.
All Standard delivery terms for firewood apply.
OTHER DELIVERY ESSENTIALS
Have you ordered firewood from us before? If so, you are likely to know our requirements so can skip this section. If this is one of your first firewood orders from us, please read the section below. If anything is unclear, you should contact one of the team who will be happy to help.
Firewood Delivery General Requirements
- Please let us know if you are happy to accept deliveries without them being signed for in the checkout box.
- Please also inform
us of your delivery preferences in terms of where you would like us to leave
- We only deliver to the kerbside of properties, and it is down to the driver whether they leave pallets elsewhere.
If we receive your order by 1pm, we can guarantee same day dispatch of your firewood.
What if I’m not in when the delivery arrives?
You can let us know your delivery preferences in the checkout comment box. That’s the place to tell us whether you’re happy to accept a firewood delivery without someone signing for it. You can also specify a delivery day when you know you will be at home, by choosing the Preferred Delivery Day option.
Whatever you choose, we require specific delivery details from all customers. Our drivers are contracted to make kerbside deliveries only. So it’s at their discretion whether or not deliveries are made to other locations on your property.
If you are not at home on delivery day, and you don’t choose the delivery without signature option, and you are unable to answer the contact phone number you have given us, you will need to ensure someone is available to sign for your firewood delivery.
If there is no one to do that, our drivers are instructed to leave your firewood on the kerbside. If this cannot be done safely, our policy is to return the firewood to the local distribution warehouse. It will then be up to you to arrange a re-delivery, an option that will incur a charge of at least £40.
How will my firewood be delivered?
Your firewood will be transported on a vehicle that will be at least 3.6m high and nearly 3m wide. It is therefore vital that you ensure you delivery area is big enough to accommodate such a vehicle. The surface of your delivery area should be level, not on a slope, and made of sturdy material, not grass. Unfortunately, we will not be able to deliver pallets where the access road offers clearance space that is smaller than 10ft (3.4m) wide and 14 ft (4.3m) high. It is your responsibility to ensure access roads adhere to these specifications on the day of your delivery.
Please note that all our deliveries are Kerbside and it is up to driver's discretion to move your pallet elsewhere. In all cases for further pallet handling hard and even surface is required. There will be re-delivery charge of min £40.00 + delivery surcharges where applicable /per crate for each additional delivery attempt in cases when there is no one to receive the delivery or the delivery is unable to be left safely! When placing your order it is your responsibility to ensure that the delivery point is suitable for delivery as per these given instructions. If you have any questions regarding the delivery, please contact Us.
Click here to see short video presentation how palletized goods are delivered. Click Here https://www.youtube.com/watch?v=ffcnT5IvQaY
|UK Core||B, BB, BD1-22, BD97-99, BL, CH, CV, CW, DE, DN1-12, DN16-17, DN21-22, DN31-35, DN40-41, DN55, DY, GL1-4, GL7, GL14, GL16-20, GL50-56, HD, HR1, HR4, HR6-9, HX, L, LE, LN1, LN5-6, LS, LU, M, MK, NG, NN, OL, PE1-11, PE13-16, PE19, PE26-30, PE38, PE99, PR, S,SK, SN1-7, SN25-26, ST, SY1-4, SY99, TF, WA, WF, WN, WR, WS,WV||Free|
|UK Inner - London Core - Outer London||BD23-24, BH1-5, BH11-15, BH17, CB4-7, CB24-25, DH, DN14-15, DN18-20, DN37-39, FY, GL5-6, GL8-13, GL15, HG, HR2-3, HR5, HU, LL11-14, LN2-4, LN7-10, NE1-13, NE15-18, NE20-45, NE62-64, NE82-83, NE85, NE88, NE92, NE98-99, PE12, PE20-21, PE31-37, SN8-16, SN38, SN99, SP10-11, SR, SY5-9, SY12-14, SY15, TS, YO, E1-3, E5, E8-9, E14-15, E77, E98, EC, N1, SE1, SE11, SE16-17, W1, WC, CR0, CR2, CR4, CR7-9, CR44, CR90, DA, E4, E7, E11-12, E17-18, GU21-25, NR, SM1-6, TW1-14, E6, E10, E13, E16, E20, N2-22, N81, NW, SE2-10, SE12-15, SE18-28, SE99, SW1-20, SW95, SW99, W2-14||Free|
|UK Outer (South/East Fringe)||AL, BA3-16, BA20-22, BH6-10, BH18, BH21-25, BH31, BS, CB1-3, CB8-11, CB21-23, CF, DN36, EN6-11, HA, HP, IP22, IP24-33, IP98, LA1-10, LN11-13, NP, OX, PE22-25, PO1-17, SG, SL, SP1-9, TW15-20, UB, WD||Free|
|Northern Belt / South East|| CM, CO1-10, CO11-16, CR3, CR5-6, DL, EN1-5, IG, IP1-21, IP23, ME1-10, ME14-20, ME99, NE19, NE46-49, NE61, NE65-71, PO18-22, RH1-6, RH10-12, RH77, RM1-20, RM50, SM7, SO, SS5-9, SS11-17, SS22, SS99||Free|
|South West Core||BA1-2, BH16, BH19-20, BN20-27, BR, CT, GU1-20, GU26-35, GU46-47, GU51-52, KT, LA11-23, ME11-13, RG, RH7-9, RH13-20, SS0-4, TA, TN||Free|
|Central Wales / Central Scotland||BN1-3, BN5-18, BN41-45, BN50-52, BN88, BN99, CA, DT, EH1-14, EH27-30, EH47-49, EH51-55, EH91, EH95, EH99, EX1-18, EX24, EX31-37, FK1-7, G1-5, G9, G11-12, G20-23, G31-34, G40-46, G51-53, G58, G65-80, G90, LD, LL15-36, LL40-41, LL57, ML1-9, SA1-20, SA31-48, SA80, SA99, TQ1-3, TQ11-14||Free|
|South West Wales, Central Scotish Fringe||DG, EH15-26, EH31-46, EX19-23, EX38-39, FK10, G13-15, G60-64, G81-84, KA1-30, KY2-5, LL37-39, LL42-49, LL51-56, LL58-78, ML10-12, PA1-19, PL, SA61-73, SY10-11, SY16-25, TD, TQ4-10, TR1-16||£20.00 per pallet|
|East Central Scotland||DD, FK8-9, FK11-21, KY1, KY6-16, KY99, PH1-18||£30.00 per pallet|
|North & North East Scotland & OTHER||AB, IV1-28, IV30-32, IV36, IV55-56, IV63, IV99, KW1-3, KW5-14, TR17-27, PO30-PO41, PA21-PA41 . ||£35 per pallet|