Help & Support
Our Sales and Customer Service team are here to help you.
Frequently Asked Questions
You can check to see if your question has already been answered. Our comprehensive Q&A section is full of the most commonly asked questions our customer service team recieves.
We are here to help and support you.
General enquiries
For general enquries you have 2 options how to contact us:
- call our customer services during office hours – Tel:0191 500 9954 ( Open from 9am till 5pm Monday to Friday)
- email us to sales@buyfirewooddirect.co.uk
Delivery enquiries
If you don’t have your 11 digit tracking ID and would like to check the status of your order, please email us stating your order number.
If you have your 11 digit tracking ID, you can track your delivery.
Track Your Delivery
To track your delivery, either call to Palletways Customer Service 01543 440215 or go to https://track2.palletways.com/ and enter the Tracking ID.
Feedback About Your Recent Delivery
Please email us.