Help & Support
For general questions you have 2 options how to contact us:
- Call our customer services during office hours – Tel: 0333 090 5720 Open from 9am till 5pm Monday to Friday.
- email us to sales@buyfirewooddirect.co.uk ( we guaranty reply within 2 business hours).
questions about your delivery ( existing order)
- If you don’t have your tracking ID and would like to check the status of your order, please email us stating your order number.
- If you have your tracking ID, you can track your delivery, use Track your order page.
track your Order
To track your delivery, go to https://track2.palletways.com/ and enter the 11 digit Tracking ID.