Help & Support

For general questions you have 2 options how to contact us:
  1. Call our customer services during office hours – Tel:0191 500 9954 Open from 9am till 5pm Monday to Friday
  2. email us to sales@buyfirewooddirect.co.uk ( we guaranty reply within 2 business hours.
questions about your delivery ( existing order)
  1. If you don’t have your tracking ID and would like to check the status of your order, please email us stating your order number.
  2. If you have your tracking ID, you can track your delivery, use Track your order page.
track your Order

To track your delivery, go to https://track2.palletways.com/  and enter the 11 digit  Tracking ID. Or call 01543418000.