Delivery Information

Standard Delivery
We offer free delivery to most UK postcodes, typically within 2 working days. Additional delivery options can be selected on the delivery page. Palletways, our delivery partner, provides email or SMS notifications on the day of delivery.

Kerbside Delivery Policy
All deliveries are kerbside only, in accordance with our agreement with logistics companies. Please review our full delivery terms carefully, as all log deliveries are strictly kerbside. Assistance with moving the logs is entirely at the delivery driver’s discretion and cannot be guaranteed. We aim to be transparent about this before you place your order. Logs are extremely heavy, and the delivery vehicle is typically an 18-ton curtain-sided lorry equipped with a tail-lift.

While drivers may assist with moving the pallet, this is at their discretion and cannot be guaranteed. Please ensure that your property is accessible for such vehicles. We strive to deliver on your chosen day and achieve this 95% of the time. However, delays caused by weather, road closures, or other unforeseen circumstances may occur. Please note that drivers will not unpack or remove pallets.

For detailed delivery guidelines, please refer to the Palletways Video on YouTube.

Contact Information
Please provide a valid mobile number, preferably, to ensure smooth updates and communication with the driver. Once your order has been dispatched, we will send the Tracking ID to your mobile, allowing you to monitor the progress of your delivery. Please note that tracking your order’s delivery is your responsibility. Additionally, be aware that the previously provided estimated time of arrival may change due to courier schedules and capacities. On the delivery day, you will receive a 2-hour delivery window, which cannot be adjusted. We recommend having someone available to accept the delivery.

Dispatch Schedule

  • Orders placed by 1:30 PM (Mon-Fri) are dispatched the same day.
  • Orders placed after 1:30 PM or over the weekend are dispatched the next working day.
  • Delivery times are between 8:00 AM and 6:00 PM.

Need Faster Delivery?
We offer additional delivery options:

  • Booked In Delivery: Free. If requested, Palletways will contact you to arrange a suitable delivery time. To select this option, include the words “Booked In Delivery” in the checkout comment box.

 

  • Next Day Delivery: £20 / Per 1 pallet (order by 1:45 PM). To select this option, pay the supplementary fee and include the words “Next Day Delivery” in the checkout comment box. Payment link: https://buy.stripe.com/dRm3cwc1N5JLaa936JbjW00 
  • AM Delivery (8 AM-12 PM): £15 / per 1 pallet. Timings are plus or minus 30 minutes, as deliveries can never be that precise. To select this option, pay the supplementary fee and include the words “AM Delivery” in the checkout comment box. Payment link: https://buy.stripe.com/9B65kE6Htb456XXcHjbjW01
  • PM Delivery (12 PM-6 PM): £15/ per 1 pallet. Timings are plus or minus 30 minutes, as deliveries can never be that precise. To select this option, pay the supplementary fee and include the words “PM Delivery” in the checkout comment box. Payment link: https://buy.stripe.com/3cI8wQ4zl2xzcih6iVbjW02

 

Surcharge Areas
To check if you qualify for free delivery, enter your address at checkout. Delivery surcharges apply per pallet for certain areas.

Delivery Process
Your kiln-dried logs will arrive on a pallet, wrapped for protection. Remove the wrap promptly to prevent condensation. Pallets are not collected after delivery. Drivers are contracted for kerbside delivery only and will not unpack or stack logs.

Firewood delivery conditions.

Important Considerations

  • Pallet trucks cannot navigate gravel, steep inclines, grass, or uneven surfaces.
  • Drivers cannot block roads or access points during delivery.
  • Unsafe or inaccessible locations may result in delivery cancellation and fees.

If you’re unsure about delivery conditions, please email us at sales@buyfirewooddirect.co.uk before placing your order.